Sunday, September 7, 2008

Week 6 Library 2 and Web 2

Web 2 has lots of uses for libraries - it allows sharing of resources such as catalogues. Instead of each library having its own catalogue where they can all share 1 huge catalogue. This means less duplication (and less work!) so instead of everyone cataloguing the same book onto their own inhouse system, only 1 person has to catalogue the item once and it's on the shared mega catalogue.
Using Web 2 features makes it possible for blogs to be set up and for customers to give feedback to libraries in a way that is more convenient for them.
If RSS feeds are an option, individuals can choose exactly what information they want to receive from the library and they can arrange them in order from the most relevant to least relevant to their needs at the time. They can customise their relationship with the library.
Web 2 has endless possibilities for use by libraries to reach their customers and give a better individualised service and therefore (hopefully) better customer satisfaction.

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